Refund and cancellation
When you can ask for a refund
If a test series or premium plan is not what you expected, you can ask for a refund when all of these are true:
- You ask within 3 days (72 hours) of buying.
- You have attempted fewer than 3 premium mock tests.
- You have downloaded no more than 5 PDF documents.
How to ask
Contact support with your order number. A refund goes back to the payment method you used within 5 to 7 business days.
Questions about this page?
Send your order number with the request. Find it under Purchases in your account.